The first 4-6 weeks after you start using 5Keys Engage are centred around onboarding your company's Drivers.
We recommend that Portal Managers engage with the Manager Portal multiple times per week to monitor onboarding and driver sign-ups.
See this earlier article for more details on how to onboard Drivers.
If there are questions from Drivers, please refer them to the Driver Help Centre, the in-App chat, or to support@smith-system.com
In the Portal Home section, you will be able to see some early trends across the Six metrics by setting the time horizon to Last 4 Weeks.
However, at this stage, it is too early to draw any conclusions on driver performance trends.
Many Drivers are still onboarding and familiarising to the Driver App Driver so Driver numbers and behavioural patterns are not stable enough to allow meaningful comparison of data between time periods.
For this reason, many of the Portal tools relating to longer-term Six metric trends, Six metric Distribution, and Insights are also not yet available.
We don't recommend any intervention with Drivers in this phase other than in relation to onboarding.
5Keys Engage Program Phase Two: Early Trends- Understanding my Fleet's Performance (Months 2-3)