Why am I unable to download 5Keys Engage on my device?
If you are unable to download 5Keys Engage, it could be that your work device administrator hasn't approved it; use a personal account or contact support with a screenshot for additional help
If you encounter the message "This item isn't available on your device" when attempting to download 5Keys Engage, it indicates that the administrator of your work-issued device has not yet added 5Keys Engage to the approved app list. To resolve this, you can try logging into a personal account on the app store to download 5Keys Engage. If you receive this error without a specific reason provided, please send a screenshot to support@smith-system.com for further diagnosis.
Additionally, if you are unable to access the Google Play Store or Apple App Store, please consider the following steps:
- Check if your company provides a specific Company App Store/Portal where you can download approved apps, similar to other company applications you might have installed.
- If you believe such a portal exists, contact your IT team for guidance on installing 5Keys Engage from there.
- Review the introductory email from 5Keys Engage or your company for any specific instructions that may assist in installing the app.