How can I optimise my LG Phone or Tablet for best trip detection?

Brightmile may occasionally miss a trip, but if this happens regularly, make sure you check out our tips below to get the best from the Brightmile App on your specific phone

Check these settings to ensure Brightmile Trip Detection is optimized on your LG device.

1. Battery/Power Optimization

To prevent/resolve this first issue, allow Brighmile to bypass any Battery/Power Optimization features on your device. 

  1. Open your device's Settings
  2. Scroll down and tap Battery (Battery & power saving)
  3. Tap Battery usage 
  4. Scroll down and tap Ignore optimizations
  5. Find and tap Brightmile to On so it can bypass this setting, allowing it to capture trips consistently 

2. Battery Saver Mode

Additional power/battery settings like Battery Saver Mode will turn off location services on your device automatically. Trips will not be detected when Battery Saver Mode is enabled. You can turn off Battery Saver Mode by:

  1. Go to Settings on your device
  2. Tap Battery (Battery & power saving)
  3. Tap Battery Saver Mode
  4. Tap the toggle to OFF to disable Battery Saver Mode

If you use this setting, please be sure that location services are turned on after your device has been sufficiently charged and Battery Saver Mode is disabled.

You can check your location settings by going to Settings > Security & Location > Location > On

  • Important - "High Accuracy" mode is required as well. You can check if it's on by going to Settings > Security & Location > Location > Mode > High Accuracy