1. Help Centre
  2. Driver App Troubleshooting

I have forgotten or need to change my username and or password what can I do?

Learn how to reset your password and contact support for help if needed

What do I do if I forget my username?

Your username is the email address you signed up with. If for some reason you are unable to remember your username please contact support@brightmile.io
Note it is not possible to change your username. 

What do I do if I forget or want to change my password?

At Login
If you forget your password you can use the forgotten password link on the login screen to reset your password. 

Use the email address you signed up with and a password reset email will be sent to the address.

Be careful to enter your email address correctly.

In App
If you want to change your password while logged in, click on the Profile Outline icon on the bottom menu to access the Settings page. From there, click Password & Security to update your password.