How to ensure we capture your trips correctly

At Brightmile we endeavour to capture the majority of your trips. If you are missing more than the occasional trip then use the following checklist to make sure you are getting the best from Brightmile and maximising your brightmiles!

  • Ensure your phone is powered on and you are logged in to Brightmile - We know this might seem obvious but let's rule this one out first ;)  We would recommend you open the Brightmile App at least once a month to ensure you remain logged in. Of course we hope to see you more often
  • Keep your phone away from other phones, laptops or large electronics. If you have 2 phones make sure you don't keep them both in the same pocket or cup holder. They will interfere with each other.
  • Ensure that your phone is not placed under large objects. If problems persist then for best GPS signal place the phone in line of sight to the car windscreen.
  • Ensure that the app permissions are all enabled by opening the Brightmile app. The app will advise if there are any permissions that are incorrectly set. 
  • Ensure that you have not disabled GPS or High Accuracy location modes on your phone - Modern smartphones have addressed the old issue of GPS consuming large amounts of battery. There is rarely need to turn off GPS these days, but if you do don't forget to enable again before you drive!

Android Users - Check your app settings with our manufacturer guide if you are missing trips regularly

  • If you have Bluetooth Handsfree or Bluetooth Audio in your car then connecting your phone with these when driving will assist with trip detection.
  • Ensure your phone remains charged. We would recommend charging your phone when driving for longer periods if possible.

Brightmile may occasionally miss trips due to factors such as poor GPS. In this case use “Add Trip” to correct mileage records. For Driver Behaviour the occasional missed trip will not make any real difference to your overall scores, trends and rewards.


If you still have ongoing issues please contact support@brightmile.io