1. Help Centre
  2. Manager Portal Knowledge Base
  3. Navigating the portal and inviting drivers

Onboarding Drivers to the Brightmile Driver App

How do I invite Drivers to download the Brightmile Driver App?

In the Manager Portal, press on the “Drivers” tab.
 
 
Then press on the “Invite Drivers” button.
 
 
You will then have two options to invite Drivers to download the Driver App:
 
  1. Press “Invite manually” to type in the email addresses of the Drivers you would like to invite separating each address by : or ,
or
   2.   Press “Upload a list” to upload a CSV file of the email addresses of the Drivers you would like to invite.

 
Note that the CSV file must only include email addresses - please don’t include Driver names. 
 
Up to 200 Drivers can be added in each CSV file. If you need to add more than 200 Drivers, you can upload multiple CSV files.
 
 
Invited Drivers will then receive an email from Brightmile with the subject line “[Your Name] has invited you to join Brightmile. It will only take 2 minutes to get started.”
 
This email will contain step by step instructions for Drivers to download the Brightmile Driver App.

How can I add Drivers to a group?

If groups (e.g. based on geography, business unit or other classification) have already been defined for your Drivers, you will need to assign each Driver to a group at the point of invitation by pushing “Assign to Group” and selecting the relevant group from the drop down list.
 
 
Note that you will only be able to assign Drivers to groups for which you have access permissions. 
 
If you feel that you should have access permissions for groups that you do not see in the list, or you would like to add a new group or sub-group, please contact your usual Brightmile contact point or email support@brightmile.io.
 
If no groups have been defined for your Drivers, you can continue to invite your Drivers without assigning them to a group.

How can I see which Drivers have signed up?

The “Drivers” section of the Manager Portal allows you to see which Drivers have signed up, and manage your Driver estate including sending download reminder emails and archiving Drivers who you no longer want to have access to the Driver App.
 
For more information see Section 4.4 below.

What do I do if Drivers are not signing up to the Driver App?

If none of the Drivers that you have invited are signing up to the Driver App, it could be that the invitation emails are not being delivered or are being filtered as spam. This should not happen, but if you believe it to be a possibility please check with one or two of the invited Drivers via an alternative method (e.g. company email). If Drivers are indeed not receiving download invitations, please contact your usual Brightmile contact point or email support@brightmile.io.
 
Otherwise, you may want to consider the following steps:
  • Sending a download reminder email with a personalised message (see Section 4.4. below)
  • Mandating sign-up as a corporate policy (if not already the case)
  • Appealing to senior corporate sponsors and/or line managers to encourage signups

What if my Drivers do not have company email addresses?

Brightmile requires a unique identifier for each Driver and that is the primary usage of each Driver’s email address.
 
Where Drivers do not have company email addresses (e.g. contractors), an alternative unique identifier can be used (e.g. their personal email address).
 
To set this up, please contact your usual Brightmile contact point or email support@brightmile.io

What if my Drivers are not able to download apps from the Play Store or App Store?

An alternative to Drivers downloading direct from the Play Store or App Store is to provision the devices directly using existing third party Mobile Device Management solutions or via an apk.
 
To set this up, please contact your usual Brightmile contact point or email support@brightmile.io 

What are the technical requirements for a driver to be able to download and use the Brightmile Driver App?

Driver Device requirements:
  • Android Smartphone or Tablet (with Cellular) with Android Version v4.4 or newer (2014 or newer device); OR Apple iPhone or iPad (with Cellular) with iOS v12 or newer (2014 or newer device);
  • SIM with Data Connectivity (3G or above) - Note that trips will be recorded without mobile data but full analysis/driver experience requires periodic data connection.
  • Data plan that can accommodate an additional ~30Mb of data usage per month for Brightmile.
  • 200Mb of available free phone storage is recommended - Note that Brightmile downloads only maps for the areas driven by drivers so actual storage use may be considerably lower where drivers regularly drive in the same areas.
 
Guidelines for best results:
  • The driver’s smartphone needs to be switched on.
  • The driver must be logged into the Brightmile app.
  • GPS / location data must be enabled.
  • Brightmile will work wherever the smartphone is located in the vehicle during a trip
    • The phone does not need to be mounted in a hands-free kit
    • For best results drivers should avoid leaving their phone under large objects that would obstruct GPS signals (e.g. laptops)
  • Brightmile is designed to minimise battery usage but there is increased usage during journeys - Brightmile recommends that high mileage drivers charge their phone whilst driving.
  • Drivers do not need to start/stop Brightmile - trips are automatically detected.

What can I expect my Drivers to experience in their first weeks of using the Driver App?

  1. Driver may receive a “pre-onboarding email” from Manager (optional).
 
  1. Driver receives email invite to Brightmile with instructions on how to download the Driver App and register (unless a different mechanism is used per Section 2.6 above).
 
  1. Driver completes sign up (including required permissions).
 
  1. Driver is in “Benchmark Phase”.
 
The “Benchmark Phase” lasts for a Driver’s first 100 business miles (or 161 business kilometres). 
 
The purpose of this Benchmark Phase is for us to learn about your Drivers that we can provide insight and a relevant benchmark for comparison purposes. 
 
Once each Driver has recorded 62 business miles (or 100 business kilometres) they will be able to see more details about their driving. 
 
  1. Early trophies are available for certain tasks and to encourage first engagement, e.g.:
      1.  First trip recorded
      2. Driver profile complete
      3. Vehicle profile complete
      4. First trip classified
 
  1. Clear progression towards end of “Benchmark Phase” shown on home screen of the Driver App.
 
  1. “Benchmark Phase” ends and the full functionality of the Driver App is unlocked.